Recommending Health Benefits of Products and Services (Originally published in the "ASHRAE Journal")

7/1/2004

What do you tell a customer who asks if a particular filter will make him feel better, if a particular product will make the air "healthier," or if a particular design will improve occupants' health? How you approach these inquiries determines your risk of legal liability. This column addresses legal issues to consider when providing "health" information and gives practical advice on how to respond to questions on health benefits.

Reproduced with the permission of ASHRAE.


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